IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
You're here because your TV remote isn't operating properly, or it doesn't work at all. In this article we're sharing our top tips for most common remote control issues, as well as an easy-to-follow guide explaining how to bring your remote control back to life. Ready?
If you're more of a visual learner, definitely check out our video guide: How To: Troubleshoot your Sony TV Remote Control.
Before you start checking your TV or your remote control
- If you are using a third-party tuner, such as a Set-Top Box (cable box), you may only be able to switch channels with the supplied third-party remote control. The original Sony remote will not work!
- If an error appears on the TV after pressing a remote control button related to network services (e.g. YouTube videos or Netflix movies), check whether the TV is connected to the Internet correctly. Visit the article: Connect the TV to the internet and troubleshoot problems.
- Keep in mind that some buttons on the remote control can't be used directly after a reboot. Wait for several minutes after performing the reboot, then check the remote again. For Android TVs, visit the article: After doing a reboot, why does the Android TV not respond to certain remote buttons?
TIP: How to tell the difference between an Android and non-Android TV
- Did your TV remote stop working after a TV software update? - This solution only applies to TV series other than the following Android TV series:
See if the batteries need changing - Obvious but effective!
Before trying anything else, remove the batteries from the remote control for approximately one minute. Then reinsert the batteries again according to the polarity (Plus [+] or Minus [-]). If the issue continues, replace the batteries with new ones.
Check if your TV is causing the remote control issue
- If the buttons on your TV work, skip the steps below and move onto the next section called Check your remote control. If the TV buttons don't work, proceed to the next step below (Step 2).
NOTE: The location of the TV buttons may vary. Check the sides, back, front, and top of your TV. To find your TV buttons, you can either refer to your product's online manual on our support website or visit the following articles:
- Power button location on BRAVIA TV models (2018-2020)
- Power button location on BRAVIA TV models (2014-2017)
- Check that the lamp (power lamp/standby lamp) on the front/bottom of the TV is On.
- NOTE: The name, position, and shape of the lamp vary depending on the TV model.
- If the lamp is lit or is blinking in red, proceed to Step 3.
- If the lamp isn't lit, make sure the AC power adapter or power cord isn't unplugged or loose. If there is no issue with the connection, proceed to Step 3.
- Perform a power reset on the TV. The remote issue might be caused by an external factor (e.g. a network service/data broadcasting/connected device).
- For how to reset an Android TV, refer to: How to reset an Android TV?
- For how to reset the other TV models, refer to: How to perform a power reset on a Sony non-Android TV
- Remove external devices (external USB hard disk, devices connected with HDMI cable, etc.) and cables from the ports on the TV to confirm if a connected device may be causing the problem.
- Do not remove the TV power cable.
- If connections are complicated, take note of them - make sure you can reconnect everything first, before you start disconnecting devices or cables.
- When a specific device is connected and the TV lamp flashes, the connected device may have a problem.
If the TV buttons still do not operate the TV, the TV may require service.
Check your remote control
Check the remote control operation after completing each step, as each of the steps below represents a possible solution.
NOTE: If only the Microphone button doesn't work on the TV remote control, check the article: The Remote Control does not respond to voice commands.
- Press each button on the remote control twice to make sure none of the buttons are jammed.
- Reset the remote control.
- Open the battery compartment cover and remove the batteries for about one minute.
- Press and hold the Power button for three seconds.
- Insert the batteries again and close the battery compartment cover.
- Remove the batteries from the remote and clean the battery terminals. Use a cotton ball, or soft cloth, dipped in a small amount of rubbing alcohol. Then place the batteries back into the remote control.
- Replace old or used batteries with new ones.
- A. Make sure to insert the batteries with the plus [+] and minus [-] symbols in the correct positions. Be sure to insert the negative pole [-] side of the battery first, as shown in the image below.
- B. Do not use a new and a used battery, or different brands of batteries together.
- C. Do not use a rechargeable battery.
- If you haven't done so already, perform a power reset on the TV. The remote control issue might be caused by an external factor (e.g. a network service/data broadcasting/connected device).
- For how to reset an Android TV, refer to: How to reset an Android TV.
- For how to reset a non-Android TV, refer to: How to perform a power reset on a Sony non-Android TV.
- For Android TVs released in 2015 or later, updating the software of the remote control might solve the issue. Refer to the article How to perform a TV remote control software update to check whether there is an available software update for your remote control.
- If the issue still occurs, please follow the steps specific to your remote-control type in the next section: Check your remote control type.
Check your remote control type
Do you have an Infrared (IR) remote control or a Wireless remote control? Don't worry if you don't know yet - they're quite easy to tell apart.
The steps in this section will vary depending on the type of remote control you have.
If you followed the steps in this article but the remote control issue persists, the TV may require repair or the remote control may need to be replaced. Information about repairs is available on the support website you're currently visiting.