Article ID : 00231494 / Last Modified : 09/01/2019

Firmware update: WF-1000XM3 compatibility with Windows 10 – 29th August 2019

    The new firmware is now available on the WF-1000XM3 product page:

    We thank you for your understanding and patience.

     


    Upcoming firmware update: WF-1000XM3 compatibility with Windows 10 – 22nd August 2019

    We are pleased to announce that a new firmware update will be available at the end of the month. This update will enable your WF-1000XM3 headphones to be compatible with any computer installed with the Windows 10 operating system (OS).

    Why are we releasing this new firmware update?

    This update specifically resolves an identified issue where no audio (sound and/or music) output can be heard from the WF-1000XM3 when connected via Bluetooth to a Windows 10 computer with specific OS Build Versions. 

    How can I find this firmware update?

    The update will only be applicable for PCs or laptops installed with Windows 10. As usual, this new firmware will be distributed to customers via the companion Headphones Connect app. Alternatively, please check the WF-1000XM3 product page on our support site in the coming days. 

    We also recommend bookmarking this page or installing the Support by Sony smartphone app so that you are aware of any updates to this article.

    We thank you for your understanding and patience.