Uh oh.

It looks like JavaScript is disabled in your browser. To get the full experience on Sony.ee, please change your settings to allow JavaScript.

Sony SupportBluetooth Headphones

Article ID : 00234082 / Last Modified : 01/19/2026

Frequently Asked Questions on 360 Reality Audio

Applicable Products and Categories of This Article

While I am listening to 360 Reality Audio tracks, the sound is interrupted.
When I am unable to capture photos of my ears as required, what can I do?
I feel that the effect of 360 Reality Audio is not fully demonstrated.
Can I perform the Equalizer and Surround (VPT) settings when I listen to 360 Reality Audio tracks?
Is it possible to experience 360 Reality Audio using Sony's headphones?
I feel discomfort while I listen to 360 Reality Audio tracks.
What is the required operating environment of a smartphone for playing back 360 Reality Audio tracks?
I am unable to perform Optimize apps (personalisation).
I am not sure whether optimization of Optimize apps (personalisation) was performed successfully.
Can I listen to the 360 Reality Audio tracks from Amazon Music HD by optimizing the 360 Reality Audio experience (personalisation) using Sony's headphones?

Related Articles

Register your product
Get access to all information, keep your product up to date and enjoy great deals
Sony Community
Visit our Community and share your experiences and solutions with other Sony customers
Contact support
Contact your Sony Support team
Repair & Warranty
Book, track or maybe even avoid a repair