Article ID : 00109946 / Last Modified : 07/12/2018

I can't seem to pair my headphones or speakers with my computer using Bluetooth, or there is no sound even though the Bluetooth pairing succeeded.

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IMPORTANT: Not all Sony Headphones and Speakers have Bluetooth capability. To verify whether your Sony product has this function, check the specifications on the manual supplied with the product.

According to your computer setup (operating system, speakers configuration, etc.), the procedure you have to go through in order to successfully pair your headphones or speakers with your computer - and hear sound through them - will vary.

NOTES:

  • Make sure that the volume level on the computer is turned up (but not too loud).
  • If there is still no audio, try pairing the headset or speaker to another computer or to a cellular phone that has Bluetooth audio streaming capabilities and supports the Advanced Audio Distribution Profile (A2DP).

How to pair and use the headphones or speakers with a computer using Windows 10:

  1. Have the headphones or speakers enter the pairing mode.
    NOTE: For how to enter the pairing mode on your Bluetooth device, refer to the manual supplied with your product.

  2. To turn on Bluetooth on your computer, select action center Image on the taskbar.
    Image

  3. Select Bluetooth.
  4. Select Connect in action center.
    Image

  5. Select the headphones/Speakers.
  6. Follow the on screen instructions that might appear.


How to pair and use your headphones or speakers with a computer using Windows 8 or 8.1:

1. Have the headphones or speakers enter the pairing mode
NOTE: For how to enter the pairing mode on your Bluetooth device, refer to the manual supplied with the product.

2. Press the Windows Key on the computer and type "add bluetooth device". On the right hand side, select the Settings category.

Settings

3. In the Devices window, click "Add a device".

Devices

4. Locate the headphones or speakers from the list of devices and select it.

5. After the computer has loaded the device and the drivers for the headphones, you should see that the device has been connected successfully.

Device connected


 

How to pair and use Buetooth headphones or speakers with a computer using with Windows 7:

1. Have the headphones or speakers enter the pairing mode
NOTE: For how to enter the pairing mode on your Bluetooth device, refer to the manual supplied with the product.

2. Allow approximately 20 seconds for the computer to detect the Bluetooth device.

NOTE: When using a new computer and the Bluetooth headphone will not connect to the computer after performing the steps above, download the most recent Bluetooth driver. For assistance with updating the Bluetooth driver, contact the computer manufacturer.

3. Once the computer detects the device, it will then automatically proceed to installing the driver, after which the device will be added to the computer's list of devices.

Driver installation

NOTE: This process can take up to 15 minutes. Do not turn off or restart your computer during this process.

4. When your device model appears in the device list, double-click on them.

5. A window should then open up with 2 options:

  • Listen to music
  • Forward VoIP Calls to Handsfree

6. Select "Listen to music".
The connection should be made after a few seconds, and should then be indicated by a green tick next to a "Bluetooth connection established" message.

At this point, your Bluetooth device is paired and connected to your Windows 7 computer.
However, according to your headphones / speakers setup, you might not hear sound coming from the headphones / speakers yet. If that's the case, go through the following additional steps below to set them as the default speakers.

7. Right-click the Volume mixer, represented by a speaker icon in the system tray, and select "Playback devices."

 Speaker icon  Image

8. Right-click the "Bluetooth Headphones or Bluetooth speakers" in the list of devices.

Default device selection

9. Select "Set as Default Device."

10. Finally, click "Apply", then "OK."

You should now hear the sound output from your computer through your headphones or speakers.


How to pair and use Bluetooth headphones or speakers with a computer using
MacOS X:

1. Have the headphones or speakers enter the pairing mode

NOTE: For how to enter the pairing mode on your Bluetooth device, refer to the manual supplied with the product.

2. Click the Bluetooth tray icon, then select "Set Up Bluetooth Device..." from the drop down menu.

Bluetooth dropdown menu selection

3. Locate the headphones / speakers model from the device list and click "Continue".

4. After a few moments, you should see that the device pairing has completed successfully. Continue by clicking on "Quit".

5. To use the headphones / speakers as the default audio device, click the Bluetooth tray icon and hover over headphones / speakers model option. Then, select "Use as Audio Device".

Use as audio device

6. Next time you adjust the volume in the menu bar or play audio content, the computer will automatically connect to your headphones or speakers.