Article ID : 00123909 / Last Modified : 12/27/2017

Unable to install a system software update that was copied to a USB memory device.

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Error: No USB Memory is connected.

This will occur if the unzipped file provided on the Sony Web site was not extracted to a blank USB memory device that has been formatted in a FAT32 format.

This issue will also occur if the USB memory device is not properly connected or if it is not compatible with the Blu-ray Disc player.

NOTE: For information about formatting your USB drive to a FAT32 standard, contact the device manufacturer.