Article ID : 00083407 / Last Modified : 03/21/2018

Error 5008 appears when trying to use the Internet video channels

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This error will appear to indicate that the TV requires a system software update prior to viewing any of the Internet video channels.

To resolve this issue,  update the software of your TV directly via the Internet or manually via USB stick  if software upgrade via Internet fails.  

After software update perform the following:

  1. Perform a Refresh Internet Content by pressing Home button from the supplied remote control and selecting Settings > Network > Refresh Internet Content
  2. Perform an AC power reset to TV by plugging AC cord out from the AC socket.
  3. Perform the Refresh Internet Content again.

In case your issue is still not solved, please contact Sony customer support for advanced troubleshooting.