Article ID : 00127324 / Last Modified : 08/03/2017

How to perform a hard reset?

Perform a hard reset.

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Follow these steps to perform a hard reset on your Reader™ device:

  1. With the Reader powered on, press and hold the Power button located on the bottom of the device until the Device Shutdown screen appears.
  2. In the Device Shutdown screen, press Yes.
     
  3. Press the Power button again to turn the Reader on.
  4. While the screen displays opening book....., simultaneously press and hold down the Page Turn (Next) and Back buttons.

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  5. Allow the Home screen to fully load (Loading... should no longer flash in the top left corner of your screen) and then follow the sequence below while still holding down the Page Turn (Next) and Back buttons:

    Image

  6. Release - Press - Release the Back button only and then Release the Page Turn (Next) button.
  7. In the [Would you like to execute Factory Initialise] screen, press Yes.
     
  8. Press the Power button again to turn on the Reader. The Reader will be set to factory settings.

 

If performing a hard reset did not solve your issue, your product might need to be serviced.