Article ID : 00145210 / Last Modified : 07/12/2018

LCD TV - Picture Issues (Lines/Blurred/Double Images/Colour Distortion)

Applicable Products and Categories of This Article

Try a solution based on the issue you are experiencing:

NOTES:

Lines on the screen (vertical/horizontal lines, bands)
Image diagram of symptom
Lines on Screen

Press the HOME button on the remote to display the TV menu screen.

When the same issue occurs in the menu screen
Lines on Screen

There may be an issue with your TV. Follow these steps to troubleshoot:

  1. Restart the TV and check if the issue is resolved.
    1. Turn off the TV and unplug the AC power cord (main lead).
    2. Keep the TV unplugged for 2 minutes.
    3. Plug in the AC power cord (main lead) and turn on the TV to check its status.
  2. If the above steps does not help to resolve the symptom, the product may require service.

When there are no issues on the menu screen
There may be issues with the broadcast signal source, Cable/Satellite box, IPTV, or other devices such as a DVD player.
Follow these steps to troubleshoot:

  1. Turn off any electrical or battery-operated devices that may be creating radio frequency (RF) interference.
  2. If using an antenna, broadcast signals are reflected by nearby mountain or surrounding tall buildings and may cause ghosting in the picture.
    It is recommended to adjust the antenna direction and location.
  3. Try plugging the power cord into a different electrical outlet and/or surge protector.
    These symptoms can occur if the electrical outlet is improperly wired or not producing the proper voltage.
    If using a surge protector or extension cord, it also could be faulty.

(Back to top)

Blurred screen (Blurry, Hazy, Dull)
Lines on Screen

Press the HOME button on the remote to display the TV menu screen.

When the same issue occurs in the menu screen
There may be an issue with your TV.
NOTE: Images may look like they are trailing or the screen may be dark during use in a cold place. This is not a malfunction and will recover when the temperature rises back to normal.

  1. Restart the TV and check if the issue is resolved.
    1. Turn off the TV and unplug the AC power cord (main lead).
    2. Keep the TV unplugged for 2 minutes.
    3. Plug in the AC power cord (main lead) and turn on the TV to check its status.
  2. If the TV is connected to an active and stable Internet connection, install the latest TV software.
  3. Clean the TV screen.
  4. If the above steps do not help to resolve the symptom, the product may require service.


When there are no issues on the menu screen
There may be issues with the TV settings, broadcast signal source, Cable/Satellite box, IPTV, or other devices such as a DVD player.

  1. For TVs with the Motionflow function, select Standard or Off.
  2. If using an antenna, broadcast signals are reflected by nearby mountain or surrounding tall buildings and may cause ghosting in the picture.
    It is recommended to adjust the antenna direction and location.
  3. The quality obtained from DVD discs recorded on home DVD recorders often varies due to different quality settings being used on the recorders.
    Picture quality from VHS tapes often appears to be significantly worse than other sources, symptoms often include grainy and watery picture.
  4. Reset your TV to the factory defaults. Refer to the instruction manual supplied with the product. 

(Back to top)

Abnormal display
Abnormal image

Refer to the following FAQ.
The screen appears to have a cloudy, white shadow or bright spots when there is no input or when viewing very dark scenes.

(Back to top)

Grey screen
Gey screen image

If the display turns to grey when watching a TV program, try to perform the following.

  1. Reset the TV. For details on how to reset, see the FAQ below.
    How do I perform a (soft) restart (reset) or Power cycle on Sony's Android TV?
  2. Update the software of your TV to the latest version.
    How do I perform a software update for my TV  

(Back to top)

Odd colours on the screen (Solarization, No color, faded, Intermixing/Spreading of color)
Lines on Screen

Press the HOME button on the remote to display the TV menu screen.

When the same issue occurs in the menu screen
There may be an issue with your TV.

  1. If your TV has a reset function for its picture settings, follow the instructions below to reset the settings.
    1. Press the OPTIONS button on the remote.
    2. Select Picture.
    3. Select Reset.
  2. Restart the TV and check if the issue is resolved.
    1. Turn off the TV and unplug the AC power cord (main lead).
    2. Keep the TV unplugged for 2 minutes.
    3. Plug in the AC power cord (main lead) and turn on the TV to check its status.
  3. If the TV is connected to an active and stable Internet connection, install the latest TV software.
  4. If the above steps do not help to resolve the symptom, the product may require service.


When there are no issues on the menu screen
There may be issues with the TV settings, broadcast signal source, Cable/Satellite box, IPTV, or other devices such as a DVD player.

  1. If your TV has a reset function for its picture settings, follow the instructions below to reset the settings.
    1. Press the OPTIONS button on the remote.
    2. Select Picture.
    3. Select Reset.
  2. Check that the overall connections are configured correctly. Click here for the connectivity guide.
  3. If using an antenna, broadcast signals are reflected by nearby mountain or surrounding tall buildings and may cause ghosting in the picture.
    It is recommended to adjust the antenna direction and location.
  4. Turn off any electrical or battery-operated devices that may be creating radio frequency (RF) interference.
  5. Reset your TV to the factory defaults. Refer to the instruction manual supplied with the product.

Other screen issues

  1. If the TV is connected to an active and stable Internet connection, install the latest TV software.
  2. Clean the TV screen.
  3. If the above steps do not help to resolve the symptom, the product may require service.

(Back to top)