Article ID : 00077651 / Last Modified : 09/01/2023Print

How to turn off DEMO mode on the TV

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Retailers use the DEMO mode setting to display the functionality and features of TVs. These features display at the top and bottom of the screen. We don't recommend that you use the DEMO mode because it limits some of the features and functions commonly used at home.

    Disable DEMO mode

    The steps to disable the DEMO mode vary depending on the design of the TV. Select the link below that best describes your TV and follow the instructions provided to disable DEMO mode.


    • The illustration under the TV series name is the HOME screen of the appropriate model.
    • If the model does not apply to the following three specified types, choose For other models at the bottom.

    Android™ and Google TV™ models

    HOME screen of an Android TV

    WxxxB series and XxxxB series TVs

    HOME screen of the WxxxB series and XxxxB series TVs

    W5xxD Series / WD60x_W60xD_WD65x_W65xD Series / WD75x_W75xD Series

    HOME screen of the W5xxD Series / WD60x_W60xD_WD65x_W65xD Series / WD75x_W75xD Series

    Other TV models

    Model number location for the WxxxB and XxxxB Series

    The model numbers of WxxxB series and XxxxB TV series can be found in the following locations:

    • The product sticker on the back of the TV or on the packaging. An example is shown in the image below.

      • On the packaging of your BRAVIA TV:
        Illustration: Series name on the packaging of a BRAVIA TV

      • On your BRAVIA TV:
        Sticker on the back (left or right side) of the TV showing model number and serial number
        [A]: Series name
         (*) : Example

    • The Contact Sony section in the Settings menu of the TV.