Sony Support

Article ID : 00053129 / Last Modified : 06/27/2019Print

Tablet S and P: the tablet does not respond

    1. Press and hold the power button to turn the tablet off. (make sure sure the LED will blink 2-3 times before releasing the power button).Note: any unsaved data will be lost.

    reset tablet S

    1. In the confirmation dialog, tap Ok. The tablet will automatically turn off in a few seconds.
    2. Press the power button again to restart your tablet.
    3. If your tablet freezes again, take note of which app you were using at the time.
    4. Check if there are any updates available for the app in the Google Play Store.
    5. Tap Apps&Widgets, then tap Play Store.
    6. Tap Download icon in the top right corner. All apps linked to your Google account are listed, with available updates highlighted on the top left. Download App
    7. Confirm that the app is explicitly marked as compatible with your Sony Tablet, or at least compatible with tablet devices running Android 4.0 or higher. The Play Store serves many different types of devices, and not all apps are compatible with all devices.

    If your problem is not solved, reset the tablet to its factory settings .