Article ID : 00069602 / Last Modified : 01/30/2014

Error message "Background installation ran into a problem..." displayed

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When attempting to install Microsoft Office 2013 or Microsoft Office 365, you may get an error message "Background installation ran into a problem...".

The problem can be resolved by running the designated "Microsoft Fix it" patch file.

The download procedure and a link to this troubleshooter patch file can be found in below article from Microsoft. Afterwards, you will have to reinstall Microsoft Office.

http://support.microsoft.com/kb/2837988/en-us