An error message appears and I cannot access the Internet service on my Sony Entertainment Network

This may be because your software isn't up-to-date. Please make sure you have the latest software update installed on your Bravia device to avoid the following error messages:

• Tracker ID: "Not available" or "Server error" messages
• "A network error has occurred"
• "The service cannot be accessed at this time" 

IMPORTANT: This announcement is only applicable for BRAVIA Internet Video-capable TVs.