Article ID : 00080561 / Last Modified : 06/05/2018

Unable to watch internet content on TV due to network issues or a network error.

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Follow the steps below to troubleshoot. Check if the error continues to appear after completing each step.

NOTES:

  • In the following cases, the service may be temporarily down. Please wait for a while before trying to watch again.
    • An error occurs only when watching specific videos
    • Feature not available or Service cannot be accessed at this time is displayed
      For network service failure information, refer to the following article to check the status of several service providers.
      Network Services / Apps: News and Issues

  • For Netflix issues, refer to the following FAQ: Answer to questions regarding the Netflix app

Troubleshooting steps

  1. Check if an error code is displayed.
    An error is generated when accessing or updating Internet contents

  2. Make sure that the TV is connected to the internet.

    NOTE: Skip this step if you have already performed a network diagnosis.
    The BRAVIA TV cannot be connected to the Internet: how to perform a network diagnosis.  

  3. Refresh the internet content. (other than Android TV)

    NOTE: The procedure differs depending on the TV model. For details, refer to the manual of the TV.

    1. Press the HOME button on the remote control.
    2. Select Settings.
    3. Select Network or Network Setup.
    4. Select Refresh Internet Content.

  4. Update the TV software to the latest version.
    For Android TVs
    For other TVs

  5. Perform a power reset on the TV.
    For Android TVs
    For other TVs

  6. Reset the cable modem or router.
    1. Unplug the power cord of the modem or router from the electrical outlet for 30 seconds.
    2. Plug the power cord back into the outlet and wait until the flashing lights indicate that the modem or router has completely restarted.

  7. Reset the TV to the original factory settings.
    For Android TVs
    For other TVs

If the issue is still unresolved, please check the following: