Network Services / Apps: News and Issues (Disney+, Netflix, Amazon Video, YouTube, etc.)
Network Services / Apps: Notifications, Issues, and Maintenance Information YouTube / Amazon / BBC iPlayer / Netflix / Spotify / YouView / Rakuten TV (Wuaki TV)
This article lists the availability of certain apps in Europe and how to troubleshoot common issues:
- Can I download apps?
- What popular apps are either pre-installed or available for download on my TV?
- How can I watch other streaming services on my TV when I don’t have access to the Google Playstore?
- How to solve the most common issues with apps on your TV
- Further troubleshooting solutions
Can I download apps?
Your TV will have certain apps pre-installed; however, you may be able to install new apps from the Google Play Store, depending on your model.
First, you should check whether you have an Android TV or a non-Android TV. Here is a guide you can use to distinguish between the two. Unfortunately, only Android TVs can download new apps. Other TVs have pre-installed apps or apps that are added/or removed from the system on the server.
What popular apps are either pre-installed or available for download on my TV?
| App | Android TV | Non-Android TV (Smart - IP TVs) | Countries | 3rd party support website |
| YouTube | Yes - Pre-installed (2015 models onwards) | Yes - Pre-installed (2013 onwards) | Worldwide | |
| Amazon Prime Video | Yes - Pre-installed (2015 models onwards) |
Yes - Pre-installed |
Non-Android TV Android TV | Video Issues |
| BBC iPlayer | Yes - Pre-installed (2015 models onwards) | Yes - Pre-installed (2014 models onwards) | The UK | News and Issues |
| Netflix | Yes - Pre-installed (2015 models onwards) | Yes - Pre-installed (2012 models onwards) | Worldwide | |
| Spotify | Yes - Pre-installed (2015 models onwards) | Not available on Non-Android TV models | Worldwide | Troubleshooting |
| YouView | Yes - Pre-installed (2015 models onwards) | Not available on Non-Android TV models | The UK | Support / Youview on sony |
| Rakuten TV (Wuaki TV) | Yes - Pre-installed (2015 models onwards) | Yes - Pre-installed (2012 models onwards) | The United Kingdom, Spain, France, Italy, Germany, Andorra, Austria and Ireland | |
| Apple TV+ | Available on XH90 and XH92 after installing the latest software * | Not available on Non-Android TV models | Worldwide | Support information |
| HBO (Max) | Yes - Available in the Google Play Store for certain countries | Not available on Non-Android TV models | Android TV Spain, Portugal, Poland and the Nordic region | EU support site |
| Disney+ | Yes - Available for download in the Google Play Store for certain countries (2015 models onwards) | Not available on Non-Android TV models | Android TV Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Luxembourg, Norway, Portugal, Spain, Sweden, Switzerland, the Netherlands, the UK | UK support site |
| Hulu | Not available on Android TV models | Not available on Non-Android TV models | N/A | Help centre |
NOTES:
- *Apple TV+ app is not available for download on other Sony's Android TVs. However, certain Android models offer support for Apple Airplay and Homekit. For more information, please see our public announcement.
- App availability varies by region and device. Sony is not responsible for the availability of 3rd party apps.
- How to tell the difference between Android and non-Android TVs
How can I watch Amazon Prime, Netflix, Disney+ (or other streaming services) on my TV when I don’t have access to the Google Playstore?
There are a few ways of watching certain streaming apps on your TV if you don’t have access to the Google Play Store. You can connect a laptop, streaming device or gaming console to your TV.
How to solve the most common issues with apps on your TV
Do you have questions about:
- The availability of other apps?
- Apps disappearing from your TV or problems connecting to certain services?
The services may not be available (such as being unable to watch videos or log in) due to system maintenance by the network service provider. In such a case, refer to the information provided in the links above, and wait for a while before trying to reconnect. Alternatively, please check our BRAVIA TV apps article that offers the most common troubleshooting solutions.
Further troubleshooting
If you still have issues, we suggest using our step-by-step TV Triage guide.