Article ID : 00226737 / Last Modified : 05/24/2019

BRAVIA TV apps

Applicable Products and Categories of This Article

Can I download apps?
Why doesn’t my TV have the same apps as found on my smartphone?
My apps have disappeared, or I cannot connect to a service
I still have issues. What else can I do?

 

Your TV can access a multitude of features and services in the form of applications (or apps). 

Many companies create TV apps such as games, movies, news, social networks and more. 


Can I download apps?

Your TV will have certain apps pre-installed; however, you may be able to install new apps from the Google Play Store, depending on your model.

First, you should check whether you have an Android TV or a non-Android TV. Here is a guide you can use to distinguish between the two. Unfortunately, only Android TVs can download new apps. Other TVs have pre-installed apps, or apps that are added/or removed from the system on the server.  


Why doesn’t my TV have the same apps as found on my smartphone?

While they share many similarities, the Android operating system used on the majority of mobile devices (such as smartphones or tablets) and the Android TV operating system are different.

As such, the applications you are using on your mobile device are not all guaranteed to be compatible with your Android TV, and vice versa. For this reason, only the Android TV compatible applications will be available for searching and installation from the Google Play Store via your Android TV.

However, if you want to use some features or services not found on your TV but are on your smartphone, try the solutions found in this article: how to play back content from your mobile device to your TV.


My apps have disappeared, or I cannot connect to a service

No need to worry. Depending on the situation; you should try the steps below:

 

The service might be terminated

Occasionally, apps are terminated or removed from the system. If an app is missing, go to the Sony support website or the app developer’s website and see whether an announcement has been published.

 

The service might be temporarily down

If the app is unavailable, doesn’t launch or crashes, we recommend the following.

(NOTE: Check if the issue is resolved after each step.)

For Android TV

  1. Check your internet connection
    TIP: Check you have set the correct date and time
  2. Check our support site or the app developer’s website and see whether an announcement has been published. Here’s a link to the most popular services.
    TIP: If there is a network error code, try looking at this article with the most common error codes and the solutions (found in the Network/Internet section)
  3. Perform a Power reset: Un-plug the TV power cord for 2 minutes and plug back in
  4. Clear the app’s data
    1. Select [HOME] > [Settings] > [Apps]
    2. Scroll through the list of apps until you find your desired app
    3. Select [Clear data] > [OK] 1
  5. Perform a TV software update
  6. Uninstall and then re-install the app
  7. Perform a factory reset 2

 

Things to keep in mind:

  • Clearing the app’s data will permanently remove all the files, settings, accounts, databases etc. 
  • Be aware that if you perform a factory reset, all of your Android TV's data and settings (Wi-Fi and wired network setting information, Google account and other login information, Google Play and other installed applications, etc.) will be erased, and the TV will return to how it was at the time of purchase.

 

For non-Android TVs

  1. Check your internet connection 
  2. Check our support site or the app developer’s website and see whether an announcement has been published. Here’s a link to the most popular services.
    TIP: If there is a network error code, try looking at this article with the most common error codes and the solutions 
  3. Try [Refresh Internet Content] 
    1. Press the [HOME] button, then select [Settings]
    2. Select [Network or Network Setup] 
    3. Select [Refresh Internet Content]
  4. Perform a Power reset: Un-plug the TV power cord for 60 seconds and plug back in
  5. Initialise the browser settings and delete all cookies 
    (Applicable for W9xxA, W8xxA, W7xxA, W6xxA, X90xxA, X85xxA, X95xxB, X90xxB, X85xxB, W9xxB, W8xxB, W7xxB, W6xxB and W750C Series only) 3 
    1. Launch the browser from the [App] menu
    2. Select [Options]
    3. Select [Browser Settings]
    4. Select [Delete all Cookies]
  6. Initialise the TV personal information:
    (Applicable for For WD75, WD6, WE75, WE6, XE70, WF6 Series only) 4
    1. Select [HOME] > [Settings]
    2. Select [Customer Support]
    3. Select [Initialize Personal Information]
    4. Select [OK]
  7. Perform a TV software update
  8. Perform a factory reset 5


Things to keep in mind:

3, 4 Unsure which TV series your model belongs to? Here are some examples:

  • KDL-46W905A
  • KD-85X9505B
  • KDL-40W705C
  • KDL-49WD755
  • KD-49XE7003
  • KDL-43WF665

5 Be aware that if you perform a factory reset, you will reset the video calibration settings of the TV.

 

The app might need an update

Some apps are updated by the app developer and might not be compatible with your TV anymore, unless you update the app (via the Google Play Store), install the latest TV firmware or both. 

For Android TV

There are two steps to upgrade your apps/firmware:

  1. Ensure the [Auto-update apps] in the Google Play Store is set to [ON]
    • a. Go to the Google Play Store
    • b. Select [Settings]
    • c. Select [Auto-update apps]
    • d. Select [Auto-update apps at any time]
  2. Perform a TV software update

 

For non-Android TV

Non-Android TVs have pre-installed apps, or apps that are added/or removed from the system on the server. For the latest apps, please perform a TV software update.


NOTE: Third party apps are updated according to the app developer’s schedule/discretion. 

 

I still have issues. What else can I do?

If you still have problems with your apps, we suggest looking at our frequently asked questions (FAQs). Go to your product page, on our support site, and type in your query in the search bar. Alternatively, you can download the Support by Sony smartphone app to receive instant notifications or use the BRAVIA Help function for on-screen TV help and troubleshooting, by pressing the HELP key on your remote. 

NOTE: BRAVIA Help only available on Android TVs