Sony Support

Article ID : 00283632 / Last Modified : 05/20/2025Print

Sony TV almost out of memory? How to free up TV storage

    IMPORTANT: This article only applies to specific products. Please check the Applicable Products section of this article.

    Sony TVs store various types of data, such as recently used apps, cache and data or software update information. As a result, you don’t have to wait for apps to load when you switch between them and can resume watching your series where you left off. Unfortunately, every TV in the world has a finite amount of memory. Follow these steps to clear TV storage.  

    How to free up TV memory on your Sony TV

    Here are some ways in which you can free up TV memory:

    1. Manage TV apps (e.g., uninstall unused TV apps, close unused apps running in the background, clear cache and app data)
    2. Free up TV memory by moving content to an external storage device (e.g., a USB drive)
    3. Reset your TV to factory settings.

    How much storage is available on my Sony Google TV/Android TV?

    Your Sony TV comes with a predefined amount of built-in storage, however, the actual capacity available to you will vary depending on the OS and installed software requirements.

    Depending on your TV model, you might be able to see how much space your apps, videos or images are currently consuming by following the steps below on the TV itself (steps might vary):

    1. Press the HOME or Quick settings (spanner or Settings icon) button on the remote control.
    2. The next steps will depend on your TV model:
      • Select [Settings] à [System] à [Storage] à [Internal storage] à [Internal shared storage] or [Internal shared storage (except for system area)]
      • Select [Settings] à [Device Preferences] à [Storage] à [Internal shared storage]
      • Select [Settings] à [Storage & Reset] à [Storage] or [Internal Shared Storage] à [Available]

    Internal shared storage

    Visit the following articles for more information:

    Manage TV apps

    If you have apps or games on your TV that you don’t use anymore, remove them to clear memory and make space for new content.

    If you're experiencing issues with a particular app, clearing cache or clearing the app data is an excellent way to start troubleshooting. While clearing your cache means deleting temporary data (e.g., thumbnails or your preferred YouTube videos), clearing the app data means removing all your settings and returning the app to its original installation state.

    You can find everything you need to know about managing apps on your Sony TV in the following FAQs:

    How to add more storage and move TV apps to a USB storage device

    Some Android/Google TV models allow you to move your downloaded apps to a USB storage device to increase the memory space available on the TV. 

    Before You Start

    IMPORTANT: If you format a USB storage device, all data saved in it will be deleted. Back up your important data before you format it.

    Notes:

    • Performing this procedure formats the USB memory device for exclusive use with the TV. You may not be able to use it with a computer or other devices.
    • Some apps can't be moved to a USB storage device.

    How to Move Your Downloaded TV Apps to a USB device

    1. Connect a USB storage device to the TV.
    2. On the supplied remote control, press the HOME button.
    3. Select Settings or the Settings icon icon.
    4. Under the TV category, select Storage & reset.
    5. Select the name of the USB storage device.
    6. Select Format as device storage or Erase & format as device storage.
    7. After formatting is completed, press the HOME button.
    8. Select Settings.
    9. Select Apps.
    10. Select the app that you want to move to the USB storage device.
    11. Select the USB storage device from the used storage.
      • The app is moved to the USB memory device.
      • Repeat steps 7 to 11 to move another app to the USB storage device.

    Refer to this Google Support article for more details: Get more storage for your Android TV.

    If you get an out-of-memory message

    If your TV memory is full and you try to download a new application, the TV will inform you about insufficient storage and ask you to delete apps or content that you no longer use.

    If your TV is stuck, turn it off, then turn it back on to clear the system memory. If the TV doesn’t turn back on, try resetting it. Finally, follow the steps in this article to free up storage.

    * Google, Google Play, Android TV, Chromecast built-in and other marks are trademarks of Google LLC.