Article ID : 00203244 / Last Modified : 10/24/2018

Issues casting to the TV with Chromecast built-in

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You may be experiencing issues casting content from your smartphone or tablet onto your TV.

If you’re facing the symptom mentioned above, please try the following steps:

  1. Clear data and Clear cache from the Chromecast built-in app. From the Home screen: 
    • Select [Settings]
    • Select [Apps]
    • Select [Chromecast built-in]
    • Select [Clear data]
    • Select [OK]
    • Select [Clear cache]
    • Select [OK]

      Chromecast built-in: Clear data
       
  2. Restart the TV by holding the green standby button on the remote for more than 5 seconds and release when the TV screen goes black.