Article ID : 00155146 / Last Modified : 04/16/2018

Error: 1106, 2123, or 1107 appears during software update

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If this issue happens, please do the following:

  1. Please check the network connection:
    1. Press the HOME button on remote.
    2. Select Settings.
    3. Select System Settings.
    4. Select Set-up.
    5. Select Network.
    6. Select Network Set-up.
    7. Select View Network setting and status.
    8. Select Check Connection.

      Next, confirm that the network connection is OK. If it isn't, re-establish a network connection:
      1. Press the Home button on remote.
      2. Select Settings.
      3. Select System Settings.
      4. Select Set-up.
      5. Select Network.
      6. Select Network Set-up.
      7. Select Set up network connection.
      8. Select Privacy Policy.
      9. Select Agree.
      10. Select Easy or Expert to set up your network.

  2. If the issue still occurs, please perform software update via USB stick:
    1. You can download the latest software from our EU website by going to your country's specific support site and following the on-screen instructions.
    2. Copy the new software to the USB stick.
    3. Perform software update via USB as stated below:
      1. Press the HOME button on the remote.
      2. Select Settings.
      3. Select Customer Support.
      4. Select Software Update.
      5. Select USB.

  3. If error message continues and you're unable to update the TV, then please perform a factory reset.
    1. Press the HOME button on the remote.
    2. Select Settings.
    3. Select Customer Support.
    4. Select Factory Settings.
    5. Select Yes.
    6. Select Yes.