Article ID : 00159369 / Last Modified : 12/05/2016

There is no audio from the Home theater, Amplifier or AVE receiver X9350D/X94C/X93C Series

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To output TV sound from the audio devices with Optical Digital Audio Out jacks or HDMI ARC jacks, set ClearAudio+ and Hi-Res Up-Scaling (DSEE HX) to Off with the following steps:

NOTE:

  • X9350D/X94xxC/X93xxC series supports High-Resolution Audio but cannot output High-Resolution Audio from the Optical Digital Audio Out jacks or HDMI ARC jacks.
  • High-Resolution sound output will only work with the built-in speaker of Sony's Android TV.
  • Set ClearAudio+ to Off
    1. Press the HOME button on the remote.
    2. Select Settings.
    3. Select Sound in the TV category.
    4. Select Sound.
    5. Select ClearAudio+.
    6. Select Off.
  • Set Hi-Res Up-Scaling (DSEE HX) to Off
    1. Press the HOME button on the remote.
    2. Select Settings.
    3. Select Sound in the TV category.
    4. Select Sound.
    5. Select Hi-Res Up-Scaling (DSEE HX).
    6. Select Off.