Article ID : 00174062 / Last Modified : 04/03/2017

The screen seems darker when switched to external input.

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If your screen seems darker when you switch to HDMI IN 1 / 2 input that's connected to devices such as a Blu-ray disc player, PS4 or other game consoles, you will probably need to adjust your picture settings.

Picture settings and adjusting brightness

You can separately set the picture settings of the TV. This includes the brightness level by broadcast (DIGITAL/ANALOG) and external inputs (HDMI, Video components and other Inputs). When the picture settings of external inputs is darker than the default setting, the screen will appear dark.

Follow these steps to check the setting for the external input brightness.

Changing the Picture Mode from the Pictures adjustment menu

  1. Press the Imagebutton of the remote to switch to the input that you feel dark.
  2. Press the ACTION MENU button of the remote.
  3. Select Picture adjustment.
  4. Change the Picture Mode to a desired mode from the list.
  5. If you feel it is dark even after adjusting Picture Mode, adjust the Brightness, Color, Light sensor, or other detailed setting in Advanced settings to your preferred brightness.

Returning all picture settings to the factory default

Check if the conditions improve when the picture quality is returned to the factory default.

  1. Press the Imagebutton of the remote to switch to the input that you feel dark.
  2. Press the ACTION MENU button on the remote.
  3. Select Picture adjustment.
  4. Select Advanced settings.
  5. Select Reset and press the button to select the Reset menu, then press the ENTER button.
  6. Select YES on the Reset to default? window.