Android TV does not work properly after software update.

1. If the issues below occur, first try these solution procedures .
   
   
   • Sound cuts out regularly
   • TV enters demo mode
   • Program guide does not display or is outdated
   • Recording cannot be performed (*)
   • Recorded titles disappeared from the title list (*)
     
     (*) Recording function is only available for certain models and countries/regions.
     
     
   
   
2. If the issues are not resolved even after trying step 1, or if other issues occur: A power reset or a Factory Data Reset may resolve your issue. Read the following and try resetting the TV. How to perform a reset or a Factory Data Reset on an Android TV

Examples of issues after updating：

• Repeating reboot.
• TV does not turn on.
• Flashing LED.
• Network error occurs.
• Channels are not shown.
• Connected external HDD is not recognized.
• Noise occurs on the image recorded on an external HDD.
• No sound or no pictures.
• The remote control does not work.
• TV freezes.
• Improper behavior occurs, or TV’s behavior is unstable, etc.
  
  If the issue is still unresolved after performing a reset or a Factory Data Reset, service may be required.
  

For customers whose issues are not resolved after resetting TV.

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