Article ID : 00227292 / Last Modified : 04/29/2019

The TV screen turns green when changing the Picture mode while viewing photos stored on a USB storage device

I can select settings other than Photo in Picture mode menu. Normally only Photo can be selected when viewing photos stored on a USB storage device.

Applicable Products and Categories of This Article

This occurs when you select a setting other than Photo in the Picture mode menu. Normally, only Photo can be selected when viewing photos stored on a USB storage device. We are currently investigating the cause of this issue.

If you encounter this issue, press the BACK button on the remote control to display the photo again.