Article ID : 00378233 / Last Modified : 02/20/2026Print

The Noise Canceling effect changes unexpectedly

    Due to the feature that automatically optimizes the Noise Canceling function, the Noise Canceling effect may change depending on the conditions or how you are wearing the headphones.

    For example, the following may cause the Noise Canceling effect to change:

    • Going down the stairs, eating, drinking, or speaking loudly
    • Touching or adjusting the position of the headphones
    • The headphones move or slip slightly