Article ID : S700023660 / Last Modified : 07/12/2018

Important Notification for the Sony VAIO F11 and CW2 Series

Applicable Products and Categories of This Article

Important Notification for the Sony VAIO F11 and CW2 Series

Dear Valued Sony VAIO Customer,

Sony takes pride in the quality of its products.

Recently, we became aware of a potential issue affecting certain notebooks within the VAIO VPCF11- and VPCCW2-series, available on the market in Europe since January 2010.

In rare cases, these notebook computers can overheat due to a potential malfunction of the internal temperature management system.

If you own a VAIO notebook with model name VPCF11 or VPCCW2  , Sony recommends that you download and install a BIOS firmware update specifically designed to prevent the potential overheating.

If you have any questions or need additional assistance installing the BIOS firmware update, please contact Sony technical support for further assistance.

We take the quality of the products we sell very seriously and make every effort to ensure that the products we develop meet your expectations.

We sincerely apologise in advance for any inconvenience caused.
Thank you for using VAIO.

Your VAIO Support Team