Article ID : 00084137 / Last Modified : 02/14/2018

Wi-Fi Direct/Screen mirroring supported device cannot connect to BRAVIA, how to confirm the permission of the device?

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Please check the following.

  • Wireless devices, such as a router, cordless phone, wireless TV receiver, radio, wireless camera, Bluetooth device, or microwave, emit strong radio waves that may disrupt Wi-Fi Direct performance.
    We recommend these wireless devices be placed far from the TV and mobile phone while performing Wi-Fi Direct.
  • Since the frequency of 2.4GHz has a lot of interference and noisy environment, packet collision will sometimes occur. Even though we have implemented noise-reducing countermeasure to improve the image quality, our TV software could not guarantee that there is no packet loss during transmissions.
  • Please try to turn the TV to Off then to On with the remote control to recover.
  • Please confirm the permission status on Show Device List / Delete.
    If permission is Decline, please delete the registered device from the list and then register it again.

    How to delete the registered device

    For Android TV models:
    1. Press the HOME button on the remote.
    2. Select Settings.
    3. Select Network.
    4. Select Wi-Fi Direct.
    5. Select Advanced settings.
    6. Select Show Device List/Delete.
    7. Select Delete all.

For Other TV models:
NOTE: The steps below use as an example.
For details on operation method, refer to the manual supplied with the product.

  1. Press the HOME button on the remote.
  2. Select Settings.
  3. Select System Settings.
  4. Select Set-up.
  5. Select Network.
  6. Select Wi-Fi Direct Settings then press the OPTIONS button on the remote.
  7. Enter Show Device List/Delete then press OPTIONS and select All Delete.
  • If there is new TV software available, please download the new software and update the TV.
    For how to update, refer to:  How to perform a software update.

    NOTE: For models other than Android TV released in 2017, refer to the following procedure for performing a software update.
    1. Press the Home button on the remote control.
    2. Select Settings.
    3. Select Customer Support.
    4. Select Software Update.
    5. Select Network.

NOTE: Please try another mobile device or restart the device if the connection is lost or feel unsatisfied with the connection.