Article ID : 00261679 / Last Modified : 10/08/2021

The Sound Mode indicator doesn't light up in cyan (greenish-blue) even when I cast (play) music with the 360 Reality Audio streaming app

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Follow these steps to troubleshoot your issue:

    • Check that the music you are playing is compatible with 360 Reality Audio.
      Some of the music content offered in the 360 Reality Audio music streaming app might not be 360 Reality Audio compatible.
    • Check if your smartphone and speaker are connected to the same Wi-Fi network. It's not possible to play 360 Reality Audio via a Bluetooth connection. 
    • When you cast 360 Reality Audio music using the Amazon Music HD service, select 3D Audio music in the Amazon Music app, and then tap the circle icon  that represents the device.
      If you tap the square icon , the music is cast via Chromecast built-in and cannot be played using the 360 Reality Audio feature.
      image indicating the device name in the Amazon Music app
      A: Chromecast built-in device name (2-channel playback available). This icon will be displayed only for Android apps.
      B: Amazon Alexa device name (360 Reality Audio playback available)

      For details, refer to the How to play 360 Reality Audio music using the Amazon Music HD service article.