Article ID : 00121914 / Last Modified : 12/27/2017

The Home Screen's icons appear in grey after updating the service list.

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If icons are not showing or showing as grey icons, the Blu-ray disc player may not be retrieving the icon data from the server correctly. Data retrieval depends on your network connection.

Please perform the following steps:

  1. If data retrieval by WiFi connection has failed, please retry using a wired network connection, with a LAN Ethernet cable.
  2. Refresh your Home Screen as follows:
    1. Press the OPTIONS button on your Remote controller.
    2. Choose Update service list.