Article ID : 00136934 / Last Modified : 02/10/2020

How do I turn on/off "Safe mode" on Sony's Android TV?

    If your TV doesn’t operate correctly, some downloaded applications may be the cause of the issue.

    Turning on Safe mode allows you to check if the TV is operating normally as all downloaded applications will be disabled.

    If you observe that the issue does not occur when Safe mode is turned on, you may consider to un-install the downloaded applications which may not be compatible with the Android TV.

     

    To enable or disable Safe mode, please follow the steps below:

    1. Please reset the TV.
      For information on how to reset the TV, refer to: How do I perform a (soft) restart (reset) or Power cycle on Sony's Android TV?
    2. When Google’s animation begins, press and hold the Volume down (-) button on the remote until the animation disappears. Safe mode is shown at the left bottom corner of the screen.
    3. To exit Safe mode, please reset the TV.